Shipping Information

Orders will be shipped Standard Ground unless otherwise requested. Items which are too large or too heavy will be shipped by truck. Oversized, very large or heavy shipments will be sent via an LTL (Less than Truck Load) carrier. You will be notified in advance of these arrangements.

We can deliver to most locations in the United States. Due to UPS and carrier restrictions, we cannot deliver to PO boxes, APO, or FPO addresses.

If you would like to have us ship your order and bill it to your account, please provide us with the carrier name and your account number via e-mail to CustomerService@ImageExpertise.com.

Where you have not specified a third party billing account, we will add the freight to the invoice.

Please contact American Sign & Specialty regarding any special delivery requirements.

American Sign & Specialty ships from many facilities throughout the US. If you have ordered multiple items, they may ship from different facilities. They may arrive to you at different times and in separate shipments. When ordering multiple items you may specify different methods of shipping per item.

American Sign & Specialty is not responsible for damages incurred during shipment. All claims or charges must be filed by you with your freight carrier. We will assist you in any way with any problems you may encounter. Please contact us at 352-787-6746 or CustomerService@ImageExpertise.com.

Our Guarantee

At American Sign & Specialty, the most significant measure of our success is how our customers feel about us. Everyone at our company is totally committed to achieving the same common goal: 100% customer satisfaction. We strive to conduct our business in a straightforward and honest manner and to do whatever it takes to satisfy our customers. On the rare occasion where we make a mistake, we step up and make the situation right---even if it costs us money.

American Sign & Specialty wants you to be completely satisfied with your purchase. We will credit, refund, or exchange your order within 30 days if you are not totally satisfied. Just call us at 352-787-6746 or email us at customerservice@ImageExpertise.com and we will resolve the issue.